We are extremely please to confirm that we continue to meet the matrix standard.
The Matrix Standard is a unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals
The Matrix assessor was extremely complimentary of the organisation, the team and the work that we do.
We not only meet the standard, but there were real areas of strength and good practice. Leadership and management, staff commitment and our professionalism were all praised, as was our effective engagement with partner organisations.
Leadership and Management –
Partnership and external promotion work –
“Avant are great to work with. They are straightforward and honest and keep us up to date regularly” (Partner)
“They are quick to respond and consistent” (Partner)
“They have helped me develop my work, influenced how we work and are a huge support” (Partner)
Service Delivery –
“I’m really glad I came here, they have really helped me work out what want to do” (Client)
“I felt the staff really cared about me” (Client)
“We had a very tailored programme, our group was confident about what we were doing” (Client)
Other positive comments in the report, included the following:
Service delivery is of a high quality and has been identified as a strength. Clients fed back that the teaching, training and (IAG) they received was excellent and that staff were highly supportive and informed.
Clients fed back that staff went above and beyond their role to ensure they were supported and that teaching and IAG was tailored to their individual learning style.
Clients fed back that they were highly satisfied with their experience and struggled to identify significant areas of improvement despite being regularly asked, noting that, “This is so much better than being at college, you are treated as a person here” (Client)
Leadership and management has been cited as strength. Staff fed back that they contribute to the design and direction of the service. Staff felt supported but also felt they have freedom to use their initiative.
Marketing and promotion is effective, timetabled and well planned. Clients could cite a variety of promotional activities that led them to Avant.
Excellent partnership links and networks exist and have been identified as a strength.
This was a great achievement, a result of the hard work of the dedicated team.
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