An exciting opportunity has arisen for a dynamic, confident individual with a can-do attitude. The successful candidate will work as part of the Client Support, ensuring an excellent level of customer care to both internal and external clients is experienced at all times.
To work as part of the Client Support Team you will need to.
Duties to include:
To carry out administration duties such as filing, photocopying, mail sorting as well as those of a nonroutine nature which may involve information/materials of a confidential nature and which may require a degree of interpretation and initiative
Take a proactive role in the day to day administration of the centre and the events held there. This includes processing Room Booking, Virtual Business Address & Hive Membership forms, maintaining a professional setting, ensuring meeting rooms and communal areas are always of a high standard and the facility is always presented at its best
Make sure meetings held in our centre always run smoothly including room settings, Audio visual equipment, refreshments, visitor greetings etc
Provide support for organising and running events, workshops and associated promotional activity across all sites
Provide client support to Clients, Tenants & Hive Members at all times
To promptly respond to customer and general enquiries via telephone, email and other forms of correspondence
To contact clients, tenants & members via telephone or email as required or directed.
Take responsibility for ensuring the Eventbrite pages are correct and up to date, as well as monitoring and process bookings received from these
Be responsible for keeping the website information up to date and accurate
To log Facilities Management information received on Max Panda, as required in conjunction with the Operations Manager
To undertake any other duties as required by the Company from time to time, if these duties are of a greater level of responsibility or skill that those required in the post, then full training and appropriate supervision will be given
To work after hours and weekends where reasonably required