Customer Service Receptionist Apprentice

Published: one month ago

Deadline for Applications: Friday 26th February, 2021

A Grimsby Practice is looking to recruit a confident, dynamic, and committed individual with a genuine interest in beginning a career within a Doctors surgery. The successful candidate will be flexible, willing to cover leave and have the ability to work as part of a team in a busy and dynamic environment. The ability to remain calm under pressure whilst maintaining a high level of customer service and patient confidentiality at all times is paramount to this role.  

This is a varied and interesting role covering all aspects of Medical Reception and Administration duties using SystmOne, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including Doctors and Nurses

Duties to include:

  • Making appointments
  • Prescription requests
  • Giving out results
  • Arranging home visits
  • Contacting other providers
  • Handling incoming mail
  • Greeting and directing patients
  • Greeting and directing visitors
  • Handing out prescriptions
  • Making appointments
  • Responding to the needs of both Doctors and Nurses during surgery
  • Health & Safety awareness (including handling samples)
  • Fire Warden duties as and when necessary
  • Collecting money from patients for non-NHS Services
  • Inputting and extracting information from the practice computer system
  • General housekeeping e.g. keeping the waiting areas and reception tidy
  • Preparing the consulting rooms prior to surgery and tidying the rooms after surgery
  • Mailing Post on a daily basis
  • Open and close up the building as required
  • Scanning letters in patients records on a daily basis and adding the appropriate read codes
  • Summarising full patient records on receipt from the health authority
  • Filing manual records when necessary and pulling manual records when necessary from Records Archive Room
  • Dealing with requests for repeat prescriptions
  • Raising prescriptions as per the practice protocols
  • Dealing with any queries relating to repeat prescriptions
  • Completing and sending referral letters and proformas
  • Actioning SystmOne tasks on a daily basis
  • Handling Medical/Insurance Reports, ensuring all details completed, photocopy records and post
  • Registering new patients and managing patient deductions and sending of notes via the courier

If you would like to discuss this vacancy you can speak to Louise Sutton by calling 01472 426 624 or email .(JavaScript must be enabled to view this email address)

Click here to read more about the vacancy and to apply