Would you like a career within general practice, supporting a team to provide outstanding support to patients, doctors and nurses? Yes? Then this is your chance to start a great career! We are looking to recruit a confident, dynamic, and committed individual who is calm under pressure and can maintain a high level of customer service.
This is a varied and interesting role covering all aspects of medical reception and administration duties, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team, including doctors and nurses.
As part of the apprenticeship, full training will be provided to undertake the role which will include but is not limited to:
- Making appointments and dealing with queries
- Prescription requests
- Handling incoming and outgoing post
- Greeting and directing patients and visitors
- Responding to the needs of both doctors and nurses during surgery
- Inputting and extracting information from the practice computer system
- Preparing the consulting rooms prior to surgery and tidying the rooms after surgery
- Scanning letters in patients' records
- Summarising full patient records on receipt from the health authority
- Completing and sending referral letters and proformas
- Actioning internal system tasks on a daily basis
- Handling Medical / Insurance Reports, ensuring all details are completed, photocopying records and post
- Registering new patients and managing patient deductions and sending notes via courier
This is an excellent opportunity to learn the knowledge, skills and behaviours required to work in the NHS and further your career within the service.
The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship. If you have not achieved a GCSE grade 4 (C) in English and maths or equivalents, you will be required to complete Functional Skills Level 2 in English and maths
As part of the Level 3 Business Administrator apprenticeship standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence.
End-Point Assessment (EPA):
- At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard
This includes:
- Apprentice Showcase
- Practical Observation
- Professional Discussion
- Project Presentation
With experience and further training, you could become an administration manager, office manager or GP practice manager
You could also move into roles in finance or HR within the NHS
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non-judgemental
- Patience
- Ability to prioritise workload
- Friendly and approachable
- Telephone communication skills
- GCSE or equivalent English (Grade C/4) desirable
- GCSE or equivalent Maths (Grade C/4) desirable
There are 2 GP Practices Cromwell Road, Primary Care Centre, Grimsby and Caistor Road, Laceby. Our patients will be treated as people. This means we plan care, which emphasises the patient's individual needs, dignity and strict confidentiality. The care given will be research-based and delivered to the highest standards. Advice, support and information will be available in order to help our patients to make the right choices. Patients should expect to be treated with respect and courtesy, and not discriminated against
