Digital Support Technician

Maximising the effective use of digital office technologies, productivity software and digital communications

Apprenticeships for Grimsby and Hull in Assessor/Coach, Business Administration, Customer Service, Digital Support, Hairdressing, Learning Mentor and Management and Leadership. Apply now!

Who is the Apprenticeship for?

This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. Organisations of all types are increasing applying digital technologies across all their business functions to maximise productivity.  The demand for people who can support and implement these digital operations and digital transformation projects is increasing. Similarly, organisations of all types are increasingly supporting their service users through online and digital channels, as they develop omni-channel approaches to meeting customer needs, deflect traditional telephone and face-to-face contacts and to reduce costs.

This programme is ideal for people who want to learn and progress in a new role, or for if you already have a job, it is for those who are looking to retrain or upskill. It is ideal for those looking to develop their skills.

What will you learn?

Apprentices will follow the Digital Applications Technician route. You will be expected to help your organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives. You will help your organisation maximise productivity to ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.

As part of the apprenticeship you will complete the knowledge, Skills and Behaviours required to achieve the apprenticeship standard:


  • The most common digital office technologies
  • Modern digital infrastructure
  • The importance of and the technologies for backing up data securely
  • How to apply the processes and procedures for the secure handling of data
  • The concepts and fundamentals of data
  • The organisational importance of information security
  • The major types of threats and risks that apply
  • The principles behind an organisation’s digital presence
  • How best to communicate using different digital communication channels
  • The limitations and extent of the internet
  • How to plan and organise
  • Time management
  • Awareness of current, emerging and fringe digital technologies


  • Digital technologies
  • Data management
  • Digital security
  • Digital services support
  • Digital information management systems
  • Communication
  • Digital learning
  • Organisational policies and standards
  • Thinking skills
  • Business and decision-making skills
  • Continuous improvement
  • Teamwork
  • Work environments


  • Work independently and take responsibility
  • Maintain a productive and professional working environment with secure working practices
  • Use own initiative when implementing digital technologies and when finding solutions
  • Resilient and positive mental attitude when dealing with difficult situations
  • Maintain a thorough and organised approach to work when working with digital technologies and prioritising as appropriate

At the end of the apprenticeship, your employee will be required to undertake an End Point Assessment (EPA) which consists of a knowledge test, case study presentation and interview

How will you learn?

You will attend Avant Skills Academy on a fortnightly basis where our Programme Tutor Assessors (PTAs) deliver high-quality face-to-face to learning to ensure you have the knowledge, skills and behaviours required to achieve your apprenticeship.

Your PTA will also visit you in the workplace to deliver high-quality face-to-face to learning and undertake assessments.

As part of the programme, there also may be an element of remote working and learning.

Progression Routes

Those completing the Digital Support Technician apprenticeship will be recognised for entry onto the BCS, the Chartered Institute for IT, Register of IT Technicians confirming SFIA level 3 professional competence.

You may also undertake the following roles:

  • Digital Coach
  • Digital Transformation Associate
  • ICT Support Analyst
  • Digital Champion
  • Database Administrator
  • Data Administrator
  • IT Operations Technician
  • Digital Applications Specialist
  • Digital Systems Operator

How to Apply

You can check out our current vacancies and apply here. We are always adding new employer vacancies, so if you can't see a vacancy you like you can register your interest here, .(JavaScript must be enabled to view this email address)or call 01472 426 624 for an application pack.